1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out a contact form or book a strategy call

• Subscribe to our newsletter or marketing communications

• Purchase a plan or add a service to cart

• Communicate with us via email, phone, or live chat

This may include your name, email address, phone number, business name, billing information, and any other details you choose to share.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type

• Pages visited, time spent, and referring URLs

• Device identifiers and operating system

• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services such as Google Analytics, Facebook Pixel, payment processors (Stripe/PayPal), and CRM integrations you authorize.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our platform and services

• Process transactions and send related information (receipts, confirmations)

• Schedule and manage appointments and strategy calls

• Send marketing and promotional communications (with your consent)

• Respond to inquiries and provide customer support

• Monitor and analyze usage to improve our services

• Comply with legal obligations and enforce our Terms

• Protect against fraud, unauthorized access, and security threats

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:

• Contract: Processing necessary to fulfill our services to you

• Legitimate Interests: Improving our platform, preventing fraud, and direct marketing to existing clients

• Consent: Where you have given explicit consent (e.g., marketing emails)

• Legal Obligation: Where required by applicable law

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Third-party vendors who assist in operating our business, including payment processors, email delivery services, CRM platforms, appointment scheduling tools, and analytics providers. These parties are contractually obligated to keep your data confidential.

4.2 Business Transfers

If Global Assist is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website.

4.3 Legal Requirements

We may disclose your information where required by law, court order, or governmental authority, or to protect the rights and safety of Global Assist or others.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. You can control cookies through your browser settings. Disabling cookies may affect certain functionality of our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly

• Analytics Cookies: Help us understand how visitors interact with our site

• Marketing Cookies: Used to deliver relevant advertisements

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Client account data is retained for a minimum of 3 years after account closure.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data ("right to be forgotten")

• Object to or restrict processing of your data

• Request data portability in a machine-readable format

• Withdraw consent at any time (without affecting prior processing)

• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [email protected].

8. Data Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately so we can delete it.

10. International Data Transfers

Global Assist operates from the United States. If you are accessing our services from outside the US, your information may be transferred to and processed in the US or other countries. We ensure appropriate safeguards are in place where required by applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date. Continued use of our services after changes constitutes acceptance.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]

• Phone: +1 (607) 202-8603

• Website: https://www.theglobalassist.com