1. Services

Global Assist provides a fully-managed marketing and CRM platform for small and mid-size businesses, including but not limited to:

• CRM setup and management

• Marketing automation (email and SMS)

• Sales funnel and website creation

• Appointment scheduling systems

• Reputation management tools

• Analytics and reporting dashboards

Service features and inclusions vary by plan (Basic, Advanced, Premium) as described on our pricing page. We reserve the right to modify, suspend, or discontinue any service feature at any time with reasonable notice.

2. Account Registration

To use certain features of our platform, you must create an account. You agree to:

• Provide accurate, current, and complete information

• Maintain and update your information as necessary

• Keep your login credentials confidential

• Accept responsibility for all activity that occurs under your account

You must be at least 18 years old and legally capable of entering into a binding contract to use our services.

3. Subscription Plans and Billing

3.1 Plans

We offer three subscription plans billed monthly: Basic ($97/month), Advanced ($297/month), and Premium ($497/month). Plan details are as described on our website at the time of purchase.

3.2 A2P Registration

SMS messaging features require A2P (Application-to-Person) registration as mandated by carrier regulations. A2P registration charges are applied separately and are not included in the monthly subscription fee. You authorize us to charge these fees to your payment method on file.

3.3 Billing Cycle

Subscriptions are billed monthly on the date of initial purchase. All fees are charged in advance for the upcoming billing period.

3.4 Upgrades and Downgrades

You may upgrade or downgrade your plan at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle. No partial refunds are issued for mid-cycle downgrades.

3.5 Payment Methods

We accept payments via Stripe and PayPal. By providing payment information, you authorize us to charge the applicable fees to your chosen payment method.

4. Cancellation and Refunds

4.1 Cancellation

You may cancel your subscription at any time by contacting us at [email protected] or through your account dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to the platform until that date.

4.2 Refund Policy

Monthly subscription fees are non-refundable once paid. One-time setup services, once completed, are also non-refundable. If you experience a technical failure attributable to Global Assist that materially prevents use of the platform, please contact us within 7 days and we will work to resolve the issue or offer a prorated credit at our discretion.

5. Setup and Onboarding

We commit to completing account setup within 24 hours of purchase confirmation during business hours. The 24-hour window excludes weekends and public holidays. Delays caused by your failure to provide required business information will not constitute a breach of this commitment.

6. Acceptable Use

You agree NOT to use our services to:

• Send spam, unsolicited messages, or violate anti-spam laws (CAN-SPAM, CASL, GDPR)

• Engage in any unlawful, fraudulent, or deceptive activity

• Infringe on the intellectual property rights of others

• Distribute malware, viruses, or harmful code

• Harvest or collect data from other users without consent

• Impersonate any person or entity

• Violate any applicable local, national, or international law or regulation

We reserve the right to suspend or terminate accounts that violate these terms without refund.

7. Intellectual Property

All content on our website and platform — including but not limited to text, graphics, logos, software, and automation templates — is the property of Global Assist or its licensors and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the platform solely for your internal business purposes during your active subscription. You may not copy, modify, distribute, sell, or lease any part of our services.

8. Third-Party Integrations

Our platform integrates with third-party services including Google, Facebook, Stripe, PayPal, Twilio, and others. Your use of these integrations is subject to the respective third-party terms and privacy policies. Global Assist is not responsible for the availability, accuracy, or actions of third-party services.

9. Disclaimers

Our services are provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that:

• The platform will be uninterrupted, error-free, or secure at all times

• Results from use of our services will meet your specific expectations

• All errors will be corrected

We make no guarantee of specific revenue outcomes, lead volumes, or business results. Success depends on numerous factors outside our control, including your industry, market conditions, and your active participation.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Global Assist and its founders, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or related to your use of our services.

Our total cumulative liability to you for any cause of action shall not exceed the total fees paid by you to Global Assist in the 3 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Global Assist and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, and expenses (including legal fees) arising out of your use of our services, violation of these Terms, or infringement of any third-party rights.

12. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the business relationship. This obligation survives termination of the agreement and applies for a period of 2 years following disclosure.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating formal proceedings, you agree to first contact us at [email protected] to attempt to resolve the dispute informally. We will use reasonable efforts to resolve disputes within 30 days.

13.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to conflict of law principles.

13.3 Jurisdiction

Any legal action or proceeding arising under these Terms shall be brought exclusively in the state or federal courts located in New York, and you hereby consent to personal jurisdiction and venue therein.

14. Changes to These Terms

We reserve the right to update these Terms at any time. We will provide at least 14 days' notice of material changes via email or website notice. Continued use of our services after the effective date constitutes acceptance of the updated Terms.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that the Terms will otherwise remain in full force and effect.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Global Assist regarding your use of the services and supersede all prior agreements, representations, and understandings.

17. Contact Information

For questions about these Terms and Conditions, please contact:

• Email: [email protected]

• Phone: +1 (607) 202-8603

• Website: https://www.theglobalassist.com